Our goal is to be a diverse workforce that is representative of the world in which we live and work.  We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we will be and the better we will be able to serve our customers.    All employment decisions at Digital Edge are made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other characteristic protected by applicable law. 

Network Engineer

Japan ・ Full-time・Competitive salary with discretionary annual bonus

Responsible for network design and planning, capacity management, vendor evaluation, activation and deactivation of customer services, troubleshooting and fault resolution of reported and detected faults. Performs effective maintenance to the equipment to prevent faults from occurring; procurement and installation of equipment for expansion and new services.

• Live deployment of new multi-vendor solutions.
• Creates and modifies the documented guidelines, cheat sheets used by the Ops team, etc.
• Builds the process workflow for others to follow.
• Engages in validation of new solutions.
• Conducts necessary training and performs RMA actions.
• Deploys new hardware per the documented guidelines.
• Engages in port and device and customer migrations.
• Performs network tools and new features deployments. Responsible for new feature enablement.

Product Development Lifecycle Engagements
• Provides feedback as the voice of the customer to the product and development communities, based on customer queries and trouble-tickets.
• Participates in POC validation, network device testing, customer API testing, and SIT and UAT new feature testing.
• Participates in SIT and UAT new feature testing, as well as network device testing.
• Performs comprehensive testing and identifies key customer issues.
• Trains and transitions from deployment teams during deployment activities.
• Manages and sustains the deployments with a goal to deliver to the highest levels of customer satisfaction on DE products.

Service Delivery
• Performs Network Service fulfillment for all network and datacenter products.
• Reviews the metrics and identifies opportunities to improve the efficiency of the fulfillment (per customer and per transaction).
• Engages closely with Provisioning team to ensure smooth service handovers between multifunctional team following the agreed upon cross-functional workflow


3+ years Data Center Experience

Knowledge Requirements:
• Knowledge of DWDM based transport solutions and concepts required
• In depth knowledge of SONET and SDH is required
• Understand the Optical Network Architecture
• Working knowledge of 1, 10 and 100Gbps Ethernet, SONET, SDH and OTN switching.
• Familiarity with the operation of Data Centers, POP and ILA sites.
• Must be able to understand and operate various networking tools and databases.
• Ability to work under pressure with a diverse team.
• Ability to work under minimal supervision.
• Attendance and punctuality are both essential functions of this position.
• Understand space requirements, demarcation points and AC/DC power.
• Understand Optical Switch Protection
• Must be able to understand and operate various networking tools and databases.
• Working knowledge of different fiber type is required
• Strong Knowledge of Routing and switching technologies and protocols including BGP, OSPF, ISIS, MPLS, STP, VLAN, RSTP, VRRP, LLDP etc.
• DWDM/optical certification a plus.
• Familiarity of Cisco, Infinera gears and Ciena ROADMs, COADMs and Waveservers, including commissioning, troubleshooting and provisioning of new circuits and services.
• Network automation / scripting knowledge will be added advantage.

Skill set:
• Participates in the development of troubleshooting guides
• Network Design
o Ability to translate of high level architectural designs into platform configurations;
o Develop methods of procedure that implement the design changes in the network platforms
o Review available options and develop most effective solution for network growth.
• Commissioning/ Installations
o Assists in creating engineering deployment packages (EDPs), including rack elevation drawings, space and power requirements, cable run lists, and any other site-specific documentation
o Completes documentation for use by Operations (EDPs, configurations, and training guides)
• Testing & Validation
o Supports developing and executing test plans and procedures
o Supports hands-on tests to validate, network design, network deployment, and introduction of services and features
• Vendor Management
o Analyzes platform near term roadmaps and makes recommendations for release upgrades
o Feedback test results for inclusion in future vendor releases