Our goal is to be a diverse workforce that is representative of the world in which we live and work.  We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we will be and the better we will be able to serve our customers.    All employment decisions at Digital Edge are made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other characteristic protected by applicable law. 

Field Technician

Japan ・ Full-time・Competitive salary with discretionary annual bonus

• Racks and stacks customer equipment
• Installs customer equipment and cabinets
• Installs/Tests/Modifies/troubleshoots cross connects per SOPs and ensures proper cable
management of: fiber, twisted pair copper, coax and intra-building cross connects
• Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
• Installs and test cross connects using Fluke and JDSU testers
• Ensures test results are aligned with industry standards.
• Maintains detailed written records of all work activity
• Build, assess and continually improve internal and externally-facing controlled documentation
• Supports fulfilment of projects with direction from senior staff
• Finishes the assigned training in a timely manner
• Supports customer happiness through timely and precise order execution
• Responsible for monitoring customer applications and DE’s operational architecture through the

Control Room
• Respond to alarms in accordance with DE procedures
• Perform routine physical tasks associated with the daily upkeep and operational readiness of DE DC environment

Requirements

Essential
• Experience in Customer Service, Operation Centers or Datacenters
• Experience of Copper / Fiber Cabling techniques (Installation, Termination & Testing)

Desirable
• Knowledge of Datacenter environments
• Extensive computer knowledge and familiarity (Windows platform)
• Previous ISP or Telco Background
• Baseline Knowledge of network, facilities and security-oriented monitoring systems