Our goal is to be a diverse workforce that is representative of the world in which we live and work.  We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we will be and the better we will be able to serve our customers.    All employment decisions at Digital Edge are made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other characteristic protected by applicable law. 

Implementation Manager

Japan ・ Full-time・Competitive salary with discretionary annual bonus

The role of Implementation Manager is an individual contributor role that works in post sales supporting and resolving complex customer requests.

Job Responsibilities

This position will be responsible for, but not limited to the following specific duties:
• Manages new and existing complex customer installations, working cross functionally to deliver services in the agreed upon timeframe and according to customer expectations. Leads internal collaboration sessions to ensure quality assurance and control during the planning and implementation
• Responsible for owning and resolving a wide range of standard and non-standard customer requests. Proposes and develops solutions cross functionally to solve non-standard customer requests
• Understands customers’ footprint and contractual agreement. Proactively works to ensure contractual agreements are adhered to
• Collaborates with existing customers to understand customers’ requirements for add-on services
• Collaborates cross functionally with other countries and regions in the planning, reporting and delivery of multi-region deployments
• Develops and maintains expertise on DE products and services
• Develops and builds strong relationships with Sales, Operations and other cross functional teams

Requirements

• 3+years experience
• Experience in a technical industry; preferably IT, telecommunications or data centers

Knowledge, Skills, and Abilities
• Collaborative personality and able to build strong personal relationships
• Highly organized, with attention to detail and a dedication to resolving issues
• Calm and effective under pressure. Able to remain professional in high stress situations
• Able to plan, execute and manage high volumes of work
• Embraces change
• Good competence in English is essential